FAQ | True North Arms Auctions

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1-833-556-AR15 (2715)

Frequently Asked Questions (FAQ)

How do I participate in an online auction?

How do I create a new bidder account?

What benefits do I get with my bidder account?

What tech do I need to use the bidders portal?

How do I get approved to bid?

What are bidding requirements?

I want to consign something, how do I do that?

How many bidders participate per auction?

When do you host auctions?

When is your next auction?

How long do your auctions last?

How do I find out when your next auction is?

Where are you located?

Can I preview the items in person before I bid?

How do I bid live?

Can I test fire any guns before I bid?

What type of auctions do you typically host?

How does online bidding work?

What do I need to know during a live-auction?

What is the buyer's premium?

How much does it cost to bid?

Why is my invoice total more than I bid?

What commission is charged on consignments?

Why did the closing time extend when I bid?

I am the highest bidder, now what?

Can my purchase be shipped to me?

Can I pick up my purchase?

Can I shoot the gun I won once I receive it?

How long does the PAL request transfer take?

I won a restricted gun, how long for the transfer approval?

I won, now I don’t want the item. Can I change my mind?

How do I pay for my item?

Are there any fees I need to be aware of?

Why didn't my bid go through in the last 2 min.?

When do you ship out items?

Where do you ship from?

I'm unable to have it delivered to my address. Can I pick-up?

Can you send my item to a friend instead?

I forgot to follow up with my PAL info, now what?

Can consignors bid on their own items?

Technical issues with my bidder account

Technical issues viewing/bidding on items

How do I update my bidder account?

I love TNA Auctions, where can I get more access to your products and services?

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